Workshop Overview:

AI agents are quickly moving from concept to real business application, creating new opportunities for automation, efficiency, and growth across sales, operations, and customer engagement. This session is designed to build practical understanding so professionals can identify where agents create value, evaluate use cases, and approach implementation with confidence.

Led by Matthew Aponte, Founder & CEO of Voxe AI, an AI automations company that builds custom AI agents, workflows, and systems for small to mid-sized businesses, this session brings a practical, real-world perspective grounded in deployed solutions across sales, marketing, and operations.

Attendees will gain a clear understanding of what AI agents are and the different types, including chatbots, workflow automations, and multi-step agents, where they are delivering real ROI today, and how to evaluate and deploy them using a structured framework that includes data, tools, guardrails, human oversight, and measurement. Participants will also gain perspective on what is coming next, including agent ecosystems, multimodal agents, and deeper integration into CRM and operational systems.